"When I worked in retail during college, I had a colleague who was very negative and constantly complained during team meetings and floor display projects. I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. At that next meeting, we found out that one of the students dropped the course without telling anyone, and the other was going to have emergency surgery and would be out of class for a while, leaving just one other student and me. I would provide quality care by being proactive to their needs and responsive to their requests while also involving their caregivers or loved ones in their care plan. I would strive to get to know each patient as an individual, respect their values, beliefs and preferences, build a relationship of trust, and promote their best interests. WebKaiser Permanente Interview. "My customer service skills with my patients are definitely one of my strengths. ", "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. ", "I have experience in ordering medical supplies and maintaining inventory. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. "I feel that I am a great problem solver because I'm a strong critical thinker and I'm very resourceful. I can see how it would be stressful when you care for your patients' success so much! You've shared a pertinent example that illustrates you know how to deliver difficult news in a professional setting. The patient, staying because of back surgery, was unable to hit the call button. I wasn't sure how he would take it, but I felt like I had to have an open conversation with him and give him an opportunity to digest the feedback and make changes before going to my manager. Human beings all grow up in different manners and under different philosophies. Every day I learn something, and that's because I choose to get better. For 180 days, my employees were rewarded for coming to work 10 minutes early. I know in healthcare, you may have similar experiences with patients or caregivers who are angry or upset or who have maybe just had someone they love pass away. I also made sure to teach that best practice to all new hires. One is ABC, and the other is XYZ. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. ", "Once I was filling a prescription for 90 days 90 tablets. 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If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! I document all necessary information as soon as possible so that the record is up to date and accurate. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. I let him know that as a senior employee on the team, others look up to him and often follow his lead and attitude. I love working as part of a team and my colleagues take well to my personality. What resources do you prefer to stay on top of industry trends and changes? I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. I believe in providing excellent customer service through positive experiences, empathy, and effective communication. Being organized and prioritizing what tasks I needed to do that week helped me stay on track with my schoolwork. Talk to your interviewer about a time when have had to adjust to changes on the job. "I would treat the situation and communication very delicately. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. These are all excellent skills to have, and you sound very talented! Do you feel it demonstrates that you're committed to knowing and supporting a group of people? There were about 25 of us on the project, and after reaching out to some of the other volunteers, it appeared no one really understood who was responsible for what, and there wasn't a lot of communication to prepare for the event. ", "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. ", "This is a great question. I called my manager to explain what I thought had happened and why my drawer was short. ", "Currently, I spend one weekend a month building homes for Habitat for Humanity. Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. While there was no injury, I was required to report the fall to our safety team and I did so immediately. Your work history sounds strong, and it seems as though you are very loyal to your work. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. Dress and groom for comfort and cleanliness. There is a balance between allowing normal emotion and allowing it to impact your work. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. In talking with them, they agreed to set aside their personal feelings. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. ", "I am super focused when I am stressed so I can make sure everything is done and correct. ", "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. If possible, also try to mention which programs or software you are experienced in when it comes to ordering or doing inventory. When I would set specific times to attend doctor's appointments and to exercise or visit family, I was more likely to attend those events, which really helped me take time for myself to recharge and refocus. Contact us here. We met a few times, delegated assignments, and planned to meet again in a few weeks. My youngest daughter is involved in volunteering. "My first job was working at a local gas station while in school, and I was closing out the night shift one evening, and my cash register was short. Learn more here. I apologized for the mistake, and even though they told me I didn't have to replace the money, I did so anyway. ", "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. "During my time in college, I worked on many team projects and presentations. I volunteer with their organizations in various roles. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. Any hiring authority should feel comfortable putting you in front of their valued customer base. These relationships are created from the ground up. Even when times would get tough in this role with Kaiser Permanente, I would be looked upon to bring a contagious positive attitude to your team. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. I always listen with an open mind and heart and never cast judgment. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Written by Jaymie Payne on March 5th, 2023. If I were to be offered this position, I would look forward to bringing these services to this area as well. ", "Delivering bad news to a patient is very difficult. I work good under stressful situations, and I'm good at resolving patients' problems.". ", "I have often been complimented on my relationship-building skills. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Answer dates might appear two to three weeks before they were published. Additionally, I would keep lines of communication open with my manager so that each week I understood what needed to be done and what tasks were the highest priority for the team. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. My idea was to talk to users of EHR systems at all levels. There was not a formal method of teaching IR PAs. It was affecting the team's morale, and others began joining in with having negative attitudes. What happens if I pass the test? If you earn a passing score on the required assessments for your position at Kaiser Permanente, you will be invited to participate in either a virtual or in-person interview. ", "I like my job, and I enjoy what I do. ", "I work good with minimum supervision, but I also enjoy working with a team. Planes de salud de Kaiser Permanente en el pas: Kaiser Foundation Health Plan, Inc., en el Norte y Sur de California y Hawi Kaiser In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. leader vs. follower). How to Answer: Why Do You Want to Work Here? No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. It sounds like you handled this matter with utmost urgency and great customer care. In asking this question, your interviewer wants to get a sense that you will bring the ability to build strong relationships to Kaiser Permanente. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Prepare for a healthy trip. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. I was nervous that I was not using the proper equipment during high-exposure risk procedures.