<< Prices quotes on the web site may not include all fees and you specifically represent and warrant that you understand and agree that the price quoted on the web site for hotel stays does not include all fees and taxes. A cordial enough fellow came on. Which is just a voice message and we couldn't get through to cancel reservation. I got an email from the hotel asking CCI to refund us in full & sent it to their customer care email. Or 30 000 Japanese Yen. Was told the charge with tax would be $192.78/night per room. This is the Better Business Bureau entry on this company. This morning I sent a very specific email to the address I was given - escalations@getaroom.com. Going to small claims. CHECKCARD CCI*HOTEL@GETAROOM 800-468-3578, POS Debit CCI*HOTEL@GETAROOM 800-468-3578, POS PURCH CCI*HOTEL@GETAROOM 800-468-3578, POS PURCHASE CCI*HOTEL@GETAROOM 800-468-3578, POS REFUND CCI*HOTEL@GETAROOM 800-468-3578, Visa Check Card CCI*HOTEL@GETAROOM 800-468-3578 MC, Misc. After a 13 hour drive, we arrived at the hotel at 930 PM. Three hours later I called to cancel and they said the charges were non-refundable. They are a crap company, and there are many others out there as well. THE SAME SCENARIO JUST HAPPENED TO US MAY 2021 that I have been reading on other websites. CCI CINEMA-LC 0000 CARLSBAD cci.com; CCI*HOTEL@GETAROOM 800-468-3578; CCI*HOTEL RES; I called CCI and explained my situation, the rep Melanie told me I would have to contact the hotel directly and have them confirm that I left. FRAUD COMPANY in my opinion. Business Profile CCI Hotel Reservations Hotel Reservation Looking for more information? R2591421145, 3 night total $1388.51 with an addition $822.48 for Tax recovery Charges and Service Fee. There was little he could do about it. Please refund my monies owed to American Express in good will. CCI*HOTEL RES Learn about the "Cci*Hotel Res" charge and why it appears on your credit card statement. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. COUNTY OCCUPANCY TAX $6.29 I immediately went to the hotel and asked about the fees. more than the motel would have charged us directly. 670 Verdae Boulevard This CCI conducts illegal behavior by misrepresenting themselves and should be prosecuted. However, we didn't even know that we were transferred to this website in the first place! I booked a room through them, had to pay for the room through there website. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Excited to go to the College World Series I made a reservation at the Hilton on Cass Street through CCI Hotels. This company is nothing but FRAUD. Arrived at the hotel and they could not confirm the price we paid. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. They STOLE money from my credit card and did nothing! CCI Over charged our account 53.00, the room was only 60.20..pretty nice upcharge profit for doing nothing!!! Made a reservation on the spot for $75. Thats CCI reservations new number or one of their numbers [protected]. It's been three weeks and nothing yet. I tried to call the number and got no person; just a loop of press 1, 2, 3, and if you want to talk to a person, call the specific hotel.So I'm having to go thru changes to get my hard earned money back when I sheltered in place almost 5 weeks but am getting charged for a reservation I didn't make and can't complain to them about .. The hotel charge was $130.32< CCI charged $187.68. Then, summarizing the reservation, he said the charge would be $174.03. Reservation No. Our Role as Agent. I called as soon as i realized my mistake the customer rep was being an ultimatum d*ck. When I got to the motel she said she couldn't honor the reservation because i had not booked through priceline as that is the only way they will accept reservations. Please DO NOT book with this fraudulent company and be VERY careful when you are booking hotels online as this site mimics legitimate hotels sites. Just talked to the hotel directly and was told the charge for 2 nights was on 249.68 (114.43/night). Will try to talk directly with hotel/motel in the future. We even notified each person on the line that we were talking to from this company that they have gotten bad bad reviews on multiple review websites, it didn't even phase them. Canceled 3/11/20giving me the run around. People need to get out of the habit of lazy google type searches and careless clicks on first offered advertised results. What a dodgy lot and a first class CON. CCI Hotel Reservation misleads consumers to think they're booking online or via phone directly with a hotel. Whether you're considering doing business with CCI Hotel Reservations, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. This is clearly exploitive, if not fraudulent. A quick call to their 800 # in MANILA, Philippines we were offered $19 off. Its odd you say their APP came up as specific hotels dont usually have their own APP. You can try to call them and never talk to a live person and if you do get a live person, they have trouble speaking English. Do you think it was Hilton who redirected you? It should be illegal as would be stealing someones's identity or posing as someone you are not. How much the hotel gets and how much getaroom take from that is between them. There was a charge on my card by CCI Hotel Booking that I did not authorize nor did I know I had been charged $ ***. Double charges for hotel res. I looked the hotel name/city online, found it clicked on "Website", was brought right to their booking app and booked a room. Totally turning them in to the BBB! the help desk is totally useless and all I have been aggravation to the max. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. I followed the instruction of the hotel and contacted CCI. turns out that was just them pretending to be a travel agent. I called the company again thinking it was the Hyatt to cancel the reservation and was told that it was not refundable. Yet to see any documentation from them to prove I agreed to those insane terms. I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. The hotel cant find my resrvation anymore its all a joke. They refuse to let me talk to the proper department. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service. I contacted the hotel and found they had charged CCI for three nights even though I did not even spend one night. Hopefully someone will investigate and put a stop to them. The company then fraudulently tells banks the consumer agreed to terms. The $61.51 is listed as Tax Recovery Charges & Service Fees. Did you browse all the search results and see the official Hilton site and use it, or did you just search and then click one of the top search results which came up, which ended up being an Advertisement for this awful CCI? I had a similar experience this weekend. If however you were charged on your visa and the charge stands, and no reservation made then you should be able to now apply for a refund via your card provider for the non provision of a service/goods received. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Which hotel was this? Made online hotel reservation for Best Western, Willerby Manor, Hull. More Helpful? We chose a Hilton Garden Inn in Groton, CT that cited a room rate of $146 for one night. When I called CCI Bookings to get my money back I was told I missed the 48 hour period before my check in date for doing so. I was informed the refund of the taxes would take up to 7 business days before seeing it posted to my account. On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. What happened. I have a feeling most issues are when people use their mobile/cell and find using google easier than opening the browser option and then not reading the smaller phone screen properly. by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room. He told me I could not get a refund. When I called to question the charge, the representative told me that I had booked the room through a third party; I told him that I didn't book through a third party, he explained that I might not have realized that I had. They then informed me they couldnt cancel as the hotel wont allow cancellations. I made reservation for two separate room: Also, there was a notice that there are NO Cancellations! We stayed 5 nights at Suburban Extended Stay Hotel in Avondale, LA with a reservation made with CCI. A major hotel brand may have their own APP which you can download and securely use, and some third-party booking sites have APPs. Got there and was told they had no pet friendly rooms. Also be sure you have your R# for the reservation or they refuse to talk to you. The next morning a fellow we took to be the manager was at the front desk. The cost was almost $150.00 more for the stay. Wyndham took the reservation from CCI Hotel Reservation so they should get the money from them. [protected] was listed. This company is a scam. Having had a late start and 2 young children they decided to stay overnight in Ohio. this third party site added changed the price and added $92 on to a $190 hotel room charge in additional, undisclosed taxes. Unable to cancel the charge, we arrived at the Hilton Santa Fe and discovered CCI*HOTEL RES had not made a reservation but had charged our credit card $250. You can also consider using your. Extremely misleading and higher prices! According to the new breakout the additional fees on top of the base hotel price was entered in category called 'Tax Recovery Fee'. I thought that my reservation was made through the hotel, but apparently it was "hijacked" by Hotel Values and Getaroom.com. I reflagged it with my credit cared company. They need to be shut down from doing business ASAP! less. This company is a complete scam and fraud. CCI sent me a copy of their receipt. Your password has been sent to the specified email address. The reservation was made in March for an October football weekend. So at the time of your reservation, youve agreed to the reservation being prepaid. On and by the way, the room at the Country Inn and Suites was crap. CCI charged me $189.02 and overcharge of $48.12 I called on 12/14/21 to dispute the charge and they will not reimburse. Did you Google the name of the hotel (+ Reservations) then click on the first search result and from there called that businesses telephone number? By using this website you agree to our Cookies Policy. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. From reading the comments on this site I totally believe this is a fraudulent charge and a scam! I am out $141.98 Peter T. Kilborn Unfortunately, the reservation page disappeared before I take a snapshot or copy the fake confirmation number. Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). In the bill they sent us by e-mail, they wrote: The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. When I found out about it I called CCi hotel reservation [protected], after 30 min of arguing and unable to talk to a manager "they are in a meeting", they offered me $15 refund instead of the $61.36 I was just scammed for sixty dollars by CCI Hot-Res through Getaroom. "Let's just cancel it, " I said. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). Which is false advertisement. Yes, I'd say these are SCAMMERS! I have never heard of CCI and hope to never hear of them again. I called the number provided but it was completely automated, and I was stuck with the reservation. The difference was this fraudster (CCI Hotel room) site that appeared to be Holiday Inn linked and they applied an overcharge of $235.27 - this is unbelievable and I plan to complain to the Chamber of Commerce in Hilton Head and also to Holiday Inn - I demand a refund! "It is not included, unfortunately, " she said. Then I was informed that the reservation was non cancelable. Also be sure you have your R# for the reservation or they refuse to talk to you. We were lured to CCI through a web search for inexpensive lodging in New Orleans. To use our mobile site, please enable JavaScript. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). So it is actually the hotel who should not have charged you at time of checkout. When I recieved the reservation confirmation they had switched me to another Ft. Lauderdale Hyatt Place . Demand the hotel to pay for the drive to another hotel. I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. He was friendly at first, looked up availability and came back that there were no rooms available. I thought it was fraud but after checking with Cheapoair.com's Customer Service department (whom I booked a trip to Denver with around the same time that I saw the getaroom.com charge), turns out the Getaroom.com charge was for the hotel that I booked through Cheapoair.com.
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