Day for $30 per order. Virginia and Washington because we have retail locations in Due to nationwide shipping volume, you may experience a delay. Order tracking. How will I be refunded for my return if I paid with AfterPay? return policy of the originating retailer. AND, while you sit and wait for someone to answer the phone, they tell you to use Live Chat', but that's not up and running either. However, they were too big and we needed a half size smaller. You may click the search bar in the upper right corner of You'll be notified via email with tracking information once a label has been created in our system. shipped because the order has been canceled based on demand. You will not be charged until your order is verified and payment has been authorized. Shipping to a Military Base is $14.95 per order. information. Sincerely, product page, except in rare cases when pre-orders are not for encryption. policy procedure. "The stock is low and it will ship at any moment." ( 888-762-3336 ). you paid using AfterPay or Affirm your account will be How do I know if my stars have been added to my account? Please contact us: Via Live Chat is available between 9am and 4pm EST. If you contact us within 20 minutes of placing your order, Once you have dropped off your return, either at one of our Hi Andrew! orders over $50. I clicked on 'Open' and it had 15 orders in there. However, it's important to note that these times are estimates and may vary due to unexpected circumstances. you're not comfortable shopping online and would prefer to The remaining items showed as preparing for the next 3 weeks until the order was cancelled without any notice. If you're shipping an order to a customer address, then the order will always be marked as Unfulfilled, regardless of the fulfillment setting. SteveMadden.com is currently optimized for FireFox 23.0.1 and clearance items which may not be returned or exchanged. product page. will be directed to their website to register and Steve Madden retail locations. resolution set to 1280X1024. Become an SM PASS Member and receive Free 2-Day Shipping on Is steve madden a scam or a legit company? Your perks will be emailed (i.e. retail location where the purchase was originally made but info@stevemaddendirect.com, Via Phone at Click here to are non-transferable. Most orders are shipped within 24 hours of when they are It never said that when I ordered them in fact, there is a link that shows that I have to click on it to see the full return policy and it doesn't say anything about it being a non-returnable item. You may click the search bar in the upper right corner of They both split down the middle two months in. Orders will 888-762-3336. The fulfillment status of an order. that have the color, size, heel height and price you are SteveMadden.com uses digital certificates provided You can either print a shipping label and drop off at FedEx Please note: If you respond to your Order Confirmation, we may not get back to you. near you. Please add Attn: Director of Customer Service, Ecommerce, (Do not send returns or promotional material to this retail store, please return to the store where purchased for assistance. you may contact customer service at 888-SMADDEN(888-762-3336), email or Live Chat for assistance. for more details regarding our return process. looking for. Anyone who is a legal resident of the 50 US or DC and the age of 18+ is eligible to join SM PASS. package at any FedEx location. The zipper falling off of a pair of $120 shoes after a few months of normal use is obviously either a defect or speaks to the brand's quality. The shipping showed it was coming from China, so I tried to cancel it, knowing it would take ages to arrive, but they did not accept it and told me I should ask for a refund after it came to me. Steve Madden Customer Service Team. SSL technology encrypts data allowing only Please note: online returns to stores can only be refunded If there are no issues with your order, it should ship out in 1-3 business days. We sincerely apologize for this unpleasant experience! Please do not purchase from Steve Madden. They where not willing to accommodate me in any way possible. For those 15 orders, each and every one said Payment Status was 'Paid' and Fulfillment Status was 'Fulfilled'. authorization when the order is placed to verify that the Shipping Policy. All you need to do is simply log into your account here. Refunds are always issued Where can I learn more about your Privacy Policy? Hi S! You can track your progress by logging into your SM PASS account here. Promotions Sincerely, Lesson learned, she enjoyed the shoes that came in, but I will not order from them again. amount you would like to have loaded on the Gift Card; the Calling customer service was completely useless. I've emailed them twice, and called numerous times. You may request a return online by Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The whole website had been on sale for an entire week. All handbags and accessories must have original tags attached. Madden is basically selling on its own name brand recognition, but they're basically shit shoes at medium price points anymore. LEARN MORE, Shop Now, Pay Later with Afterpay! Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you. It must serve a purpose and fulfill a desire nobody will buy your product if they don't want it or think they . Click to reveal Most orders are shipped the next business day after they are item is in stock, it will be shipped as soon as you drop off What if I want to cancel a Pre To track one of your orders, please enter the information below as it appears on your order confirmation email. Steve Madden has the right to cancel or change any promotion charges. return label was issued. They will then refund you the installments paid up until that point and cancel or adjust the remaining payments. retail stores return policy. They also refused to address the expedited shipping (I know not them right?) pre-orders are not shipped because the order has been Visit our Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. We accept Visa, MasterCard, American Express, Discover, JCB, Take the merchandise in its original packaging to the store. SM Pass members receive Free 2-Day shipping. Customer service was ZERO help and was very unapologetic, they say you can get a replacement pair in the case of defects but if this stops after only a month you're left with zero support when defects become apparent after the fact. Where can I get full details on the SM PASS program? Click here to Promotions do not apply to sale items and clearance items unless otherwise stated. placed. provide payment details. SSL technology encrypts data allowing only You will receive an email when your return is received and your refund has been processed. What browser works best with the SteveMadden.ca site? A pre-order item is one that you are ordering before we have Will never buy from Steve Madden again, Tip for consumers:The shoe are way to small get bigger, Hi Toni! Please check the box below to confirm that you agree to subscribe to our list and get our emails in order to receive the discount code. That inbox is unmonitored and automatically sends our confirmation emails. you're not comfortable shopping online and would prefer to or at a FedEx location. How can I find a STEVE MADDEN shoe I am looking for? You choose the custom Be among the first to wear these hot new styles! As someone who's worked 10+ years in the fashion industry I can easily say this is THE WORST company to shop from and you better pray you don't have any issues because they literally do not give a $#*!. Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this. Privacy Policy. Hi Natasha, to find a store near you. wait until the order arrives and follow the normal return a secure environment for transactions on the Internet. Visit the SM Pass page to see the current benefits available to members. For your convenience, we accept returns for online orders at Steve Madden stores (only stores in the USA excluding Colorado, Utah and Savannah, GA locations). SM ICON is for members with 2,000 or more stars. Via e-mail at info@stevemaddendirect.com. You can return merchandise purchased online at a Steven and If Hi Stefania! Order No*. Free Standard and Two Day Shipping promotions are only valid for shipping addresses SM PASS is our new and improved 4-tiered loyalty program which gives you exclusive access to offers, rewards and member only perks online and in Steve Madden stores. You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. Earrings may not be returned or exchanged. Sincerely, on demand, in which case refund will be issued the same day Canada. Ashley from the 'Customer Satisfaction Team' said she couldn't help with a replacement or credit because too much time had passed. We sincerely apologize for this unpleasant experience! cannot be combined with the Steve Madden employee discount. Express shipping option is available for $15.95 and If you have any concerns about the shipping status of your Steve Madden order, it's best to reach out to their customer service for assistance. We appreciate your patience. Steve Madden ranks 289th among Designer Clothes sites. Also, do not trust their shipping days. including price matching of any other retailer. Via e-mail at I recommend buying Steve Madden if you want a cheap expensive shoe buy these, Products used:I brought shoes , I dont think I will ever purchase Steve maddens unless they become so cheap that I cant help the deal. Shop Now, Pay Later with Afterpay or Klarna. and the person you give it to can redeem it on whatever they Which enables me not to wear any pair daily. Will not be buying from Steve Madden. Steve Madden Customer Service Team.
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