We feel totally scammed now! The company is known for treating its employees well, and it has been called one of the Top 20 "Great Places to Work in Mexico" by the Mayan Times. presentation. 182 likes. He said yes, all of these would be available at $499 per week in Lucerne, Switzerland. The company also offered the services in finding the place, where you wanted to stay, and they helped to fill the necessary papers. Call us today. I am so upset that we trusted them and should not have, this has become a nightmare and what worse timing than it being the Christmas, new year holidays! This rating has improved by 1% over the last 12 months. Fraud requires an outright lie, or substantial failure to state a material fact about an important part of the contract. If you allow your sales teams to lie and upon discovery you do nothing, or worse cover it up, your claim of legitimacy is yet another lie. Here is another issue I have and that's the Ambassador Program. I contacted Vidanta and requested help on the process to get a return email that states the following "Make a Wish Foundation & Vidanta Resorts are two separate and independent companies. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us under 7, ooo dollars. It is viewed as creative selling, although those who are on the receiving end of the scheme dont see it that way. He said that it would be very easy to liquidate at the the lowest price printed on the document of 19, 200 dollars. We received an email stating the exchange companies and small luxurey hotel was not listed on it. When vacationing in May 2018 at the Grand Lux in Neuvo Vallarta, my mother and I attended a pitch so we can get various discounts through the stay. We have been unsuccessful in reaching a solution that is reasonable for both parties. The horrid sales people kindly let us know that we didn't buy what we originally thought but that we could cancel the contract if we "upgraded" purchased a new contract. as we felt we were led to believe. I am trying to cancel this rental reservation and reclaim my wired $7,755.00 and absolutely no one at Vida Vacations can help. to find its value. Things at one pointed nonetheless sounded good; and I actually initially put a deposit down on one deal. Under the platinum plan at additional $3000 if we chose to rent out our units, we would make a profit that one's a kicker because without the platinum package our weeks will cost is $850 for a room and $1900 for a suite for a week! And Vidas position Ms. Rose is that was a mistake on her part? The seller also wrote the rental rates on the sheets of paper that I took with me. We have also done research on the 299 dollar weeks and they cannot be used for hotels that don't offer timeshare system and the W hotel does not offer timeshare. We're backsorry to bother you all with our sad story but we won't let Vida do what they did and just say too bad, so sad. We told the seller that we like city locations better but that they are hard to exchange to and quite expensive when booking suites with expedia or other online sites. If you receive a call, even if it appears to be from us, hang up immediately and call us back at 1-800-292-9446. Anyone who has been on a Mayan sales presentation in the last 10 years can attest to the fact that rental income is a huge part of their presentation. Certificate since early this February and after several unsuccessful Tel calls & Emails, she emailed me 3 weeks later stating I need to wire additional fee for activation which I refused. Enjoy reading our tips and recommendations. Global golf connections is who they recommended. your specifications. My case is no different then the many, many victims who have posted here and other complaint sites I fell for the rental/resale scam. How and why he sees fit to allow people to sell it as if they were trying to move an old Chevy on its last legs to an unsuspecting sucker I don't understand. The sale representative told us that it was really easy to rent the weeks that we just have to contact one of the Re Sale companies on the list they gave to us. Again, needless to say we continue to be ignored. They said they would do an equity research of our t.s. Customer service has addressed our issue satisfactorily. Nov. 25, 2022 we arrived at the PV Mexico airport and were invited to view a property at Vidanta Puerto /Nuevo Vallarta which we were told would last about :60, and in doing so we were offered Vallarta Adventures passes at minimal cost, $ 7400 pesos. Business Profile Vida Vacations Timeshare Companies Contact Information PO Box 911841 Dallas, TX 75391-1841 Get Directions Visit Website (800) 292-9446 Customer Reviews 1/5 Average of 1 Customer. Guests How do I know I can trust these reviews about Vida Vacations? The seller then proceeded to tell us that we could exchange with their program for city locations at a very low price of 299 dollars for the week. What they explain is that you can upgrade to their PRC program, which has a deedperpetuity, whatever they may say. BBB Business Profiles may not be reproduced for sales or promotional purposes. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Being born in Mexico, I still have family and whenever we make a trade to Mexico, we always make time to see them or they come and stay with us. Stamped and signed. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The sellers also told us that we could easily rent the t.s. Be careful of Vida vacation Club in Mexico. Want to know more or reserve your stay? Though we are all competent we think they used"the elderly tactics of being "Overwelmed". Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. After a short time salesman came back and said congratulations, they accepted your offer, Being born in Mexico, I still have family and whenever we make a trade to mexico, we always make time to see them or they come and stay with us. Sent emails, nothing in return. The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! Please don't get sucked in like we did. Upon instructiion from bona fide rental-sales finance manager, I was instructed to bank wire nothing but all $7,750.00 us cash to reserve 5 luxury weeks vacation at the grand luxxe residence club in cancun for dates 07/03/22 thru 07/10/22. PHONE: 800-964-7246 (From Mexico) 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries) email: Accounting@VidaVacations.com We were told that we had to come back Saturday and we attended another meeting with Jose, he talked us into a cheaper plan, we signed on the 7th of September and decided that we would Cancel the second 10/17/18 We are members of Grand Mayan We wanted to upgrade our membership Went to meeting, negotiations took place. Vacation amenities: They are as smooth as slick Willie in a snake suit. I asked for my credit card and ID back Took over an hour to get my ID and credit card Kept sending us to different floors, buildings finally I said if I do not get my credit card back Now I am calling the police. I was not ware of this at the time of the partial refund. Unfortunately, even with both of those things working in their favor, the hours of being held against your will to hard sell made the whole experience awful. THIS IS SO UNETHICAL! This is done with full knowledge of Corporate Management as well as Ownership. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. I did. When we asked for a spanish language contract they said that they did not have one, when we called to cancel the contract they said that consumer law only gives 5 days to cancel BUT NOW I FIND OUT THAT CONSUMER LAW ALSO SAYS THAT IT IS ILLEGAL TO NOT HAVE A SPANISH LANGUAGE CONTRACT SO THE COMPANY MUST REFUND OUR MONEY. I initially agreed to remove the negative reviews, but only if my entire contract (new and old) is cancelled. 2 months later (we are to start paying 3 mts later) we get a letter . Vida Vacations Accounting is standing by to help you with all billing inquiries. Our consumer complaints have been resolved. The company offers real estate interests in 15 resorts in Mexico. Alex Offered exact same deal as sales force. Checking in: Get a receipt for resort fee, keep with passport, they will dispute payment on checkout. All Rights Reserved. That is not how it was explained at all. They said that their concierge would handle everything, all reservations, with the exchange companies. So basically, the cost would only be the difference between the two which would be less than 7, 000 dollars total price. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. adili at me dot com if you want to join. It is still right to use, you "own nothing", it's still a lease agreement. Discover the Vida Vacations Difference You talk about your commitment. Vidanta Resorts, also known as Grupo Vidanta, is possibly the leading resort developer in Latin America. As I mentioned to you yesterday Vidas position will always be burdened with the actual truth. They rely on the contract when we complain about the bogus rental/resale scam, they say you shouldn't have bought for rental/resale even though they put us on the phone with a brokerastonishing. When they made the circle their exact word were "this is what you get". The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. Also, the free week at another Vidanta resort actually costs $700. We will continue to spread our story until this situation is resolved. The Deed: If you think you own a deeded interval of time with Vida Vacations you're sadly mistaken. We were put in the Grand Mayan for this "one time only" first use. My wife and I traded our club Intrawest timeshare for a reservation in the Grand Mayan Nuevo Vallarta in early December 2013. Im originally from guadalajara and its sad for me as a mexican to see how a man capable of such greatness has allowed this. 800-964-7246 (From Mexico) Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I believe under the circumstances of a prior class action lawsuit and admission of misrepresentation during sales, any espnable judge or jury would find the demand for transfer fee unjust. Our content is intended to be used for general information purposes only. My husband and I purchased with Vida Vacations Club-Bliss Resorts in Mexico and have now found out with the help of family members that we were given two contracts, one for 10 years and one contract for 100 years. Yes I'm sure you have great benefits, but to say for the umpteenth time Vida sales reps sold me on the rental income and the resale of Shell. This was over a month ago and we have heard nothing at all from the resort. BBB is here to help. The grounds were beautiful and impeccably maintained, landscaped, etc. then a manager offered a pre-owned contract for less money and said that they would help us to resell our Club intrawest for 19, 200 dollars. He said it would be easy to liquidate at the lowest price of 19, 200 dollars. Also, we are from Argentina, and we didn`t get a Spanish language contract neither. We don't want to donate and take the chance that Make a Wish Foundation doesn't know anything about the program, and we do not receive the $5000 as was stated to me once all 10 certificates have been auctioned off. This Reservation was given on Grand Luxxe letter headed paper. Fraud: If one person knowingly made a material misrepresentation that the other person reasonably relied upon, and disadvantaged the other person. Thus we contend the contract you mention is invalid. My husband and I were scammed by Vidanta/Destnos Umlimited!! The customer service department has resolved our complaints and we now wish to retract the above statements. The Mayan wants us to be quiet and learn to enjoy what they tricked us into buying, that is not going to happen. Then the started making ridiculous offers. We are still trying to get the Mayan to issue a long overdue refund for selling a contract based on deceptive and fraudulent sales tactics. Obviously this makes the likelihood for such a dispute, as well as its proper resolution all but impossible. Click here to get notifications about new complaints of Vida Vacations. Who would think that the owners of one of the magnificent places on the planet would allow such a thing. to find out its value. In short, our first 36 hours or so was a nightmare and very much in line with an article we read later describing how people are "taken hostage" who visit these places. The sellers also told us that cirq do soleil will be giving entertainment next year. After signing a membership contract, we reflected on what was said and decided we had made a grave mistake. Vida Vacations is hiring Full-Time Sales Professionals to work in Los Cabos, Puerto Peasco, Mazatln, Nuevo Vallarta, Puerto Vallarta, Acapulco and Cancn . For over 45 years, Vidanta has been involved in designing, constructing, financing, and operating hotels, resorts, cruises, and more. After explaining no distinction was ever made, he basically said it doesn't matter, you signed the paperwork, and we won't get a refund. I already did not feel good about what we purchased, but imagine showing up at the resort only to be told "that's not what you signed up for". We told the seller that we are not beach people and that our visits to mexico was mainly to see family. I have an approved offer. Vida Vacations is the exclusive selling agent of private club memberships that allow access to a collection of the finest resorts, spas, and golf courses in the world, including the exclusive Vidanta destination resorts: Grand Luxxe, The Grand Bliss, The Grand Mayan, The Bliss, and Mayan Palace. I knew how much a week's rental was running on Airbnb (where I often book) so this would be a fair test if the package would save me money. That's a head scratcher. Back to commitment, you are committed to customer acquisition that's clear. My wife was in serious physical distress going through the gauntlet; but little care was shown by several layers of sales people we interacted with. http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/. It is still right to use, you "own nothing", it's still a lease agreement. 7 weeks- 2 red, 2 holiday 4 international weeks When I questioned this I was told I was wrong by Another person, manager. P. Vida Vacations will claim anything just to not let you go, though now there are many websites and forums where you can inform yourself and avoid getting scammed. The Customer Support Team. When we got back to our room and the broker called us anxious to sign us up which made us feel like there was a genuine need for rental weeks and we signed up. Its worth mentioning, this contract has never been used. When they step away note the laptop camera is pointing towards you, they are waiting for you to discuss information to use on the sale closure. weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us. I asked if they were all available at the cost of $499 per week. Jeffrey and Pamela Golarz they gave us a price for 100 years of owning with them. We were told that we purchase Bliss Riviera Maya but it ended up purchasing Bliss Nuevo Vallarta which is still under development. I was under the impression that contract # ******* had been reinstated, per your 8/25/2020 response here via the BBB communication exchange. We would like to further investigate your claims and clarify our policies through direct dialogue. To be clear Cirque has nothing to do whatsoever with the sales practices the Mayan usesnot at all. I also asked why is it a problem? I now see that papers have information that goes against the the contract. Everything sounded great but their prices were very high so we said, no gracias. without access at all to most states and lots of countries. The bottom-line here is we kept saying no. We signed a new finance contract and paid a new down payment. Thank you, you have successfully subscribed to our newsletter! In my opinion this is a nice resort, unfortunately they are liars and thieves. At first, the sellers did not want me to take the papers that they had presented the program on, but I told them that I would not buy without taking them. After what they did to us can anyone blame us. I was told that they would cancel the new contract "only if I removed any and all negative reviews of the resort" but that I had to honor the old contract. We told the seller that we are not beach people and that our visits to Mexico was mainly to see family. Ms. Rose I urge you to reconsider your position, Ms. Gines, Vida sales reps trained by Vida management conned me into believing that rental income from this purchase was a certainty, and I believed them. Give me a break!!! Not only would they not provide a full refund, paragraph 6 requires a transfer fee equal to 10 current usage fees in order to sell the contract to another party not family. I said I want what they approved. And I actually have parents and friends with timeshares that ARE good and helpful so Im not a total timeshare hater. Emily at Emrealtyflorida.com, Desired outcome: We were told that the certain agencies would buy back the timeshare weeks for a set amount. Ms. ******* ****** is correct that the Customer Service Call Centre has no information on the monies she is referring to. They essentially are saying "hey, it's not our fault you were stupid enough to believe our sales team". . That is when the presentation began to focus in on our Club Intrawest property. Its sleazy. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We will be expanding the range of our message please join us in bringing awareness to this absurd business practice. We were glad to get back to our cruise ship and sail away, way away. I can attest that what we experienced was pretty much the same of the many previous reviews posted, except we did not buy, fortunately. i do have proof of my wiring to the Vida Bank Account and funds were confirmed received. The concierge does not book all travel as we were told, just like club intrawest we have to call the exchange companies ourselves, so there was really no difference. We bring you unrivaled experiences in luxury vacationing, groundbreaking entertainment, and bespoke relaxation, all designed to meet your specifications. Me and my friend Nat were staying at the Mayan palace in Mexico and we attended a meeting. Our members love all the amazing experiences and exclusive benefits that they enjoy through Vida Vacations. Unsubscribe easily. We have seen online after speaking with mexican government agencies that ALL CONTRACTS IN MEXICO MUST BE IN SPANISH FIRST, AND THAT THEY CAN HAVE ANOTHER LANGUAGE TRANSLATED BUT IT MUST BE IN SPANISH AT LEAST. Official Domains @vidasales.com @vidapayments.com @vidavacations.com @vidagetaway.com We purchased that day and decided to cancel 3 days later. It's hard to believe you're actually defending a well documented scheme to defraud and claiming the high moral ground to boot. Elvira. IF YOU ARE CONSIDERING A PURCHASE OF THEIR VACATION WEEKS, WELL STAY AWAY. If you were SCAMMED at VIDANTA Resorts, this is the PAGE for you. connected to all exchange companies, even small luxury hotels. We had to go thru 4 layers of snakes, sales people, to make it out of Jurassic Park. Theses are a joke - they are virtually worthless. On this particular trip, we all decided to meet up in Puerto and Nuevo Vallarta. You can see by the floor plan attached how they deceived us. We should have known better by reading the countless reviews on this scam. At $499 per week, I would be saving at least $1,000 per week in rental if the package was legit. I would love to be able to stay at such a fine place, but after our experience, I dare not. Monday Friday: 8 AM 8 PM CST | Saturdays: 9 AM - 3 PM CSTSundays: 9 AM - 3 PM CST. At Vidanta Resorts you have the option of down-scaling and paying a reduced maintenance fee.
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