The City of Adelaides cycling networks make riding around the city easy and enjoyable. adelaidemetro.com.au. Each time you submit the form, well enter your name into a drawing to win free rides. Login to make comments, or download the Lost On Campus App. "startScreen": "aus-link-account" To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. } A single trip lasts for 2 hours and you will only be charged once in this timeframe, no matter how many times you validate your metroCARD. We process the first claim free of charge. Lost Card Report a Lost/Stolen Card If your Go-To Card or pass is lost, stolen or damaged, notify Metro Transit immediately to deactivate your card. The $1 new card fee is also not refundable. Driving in Adelaide is easy and safe, but you may find its easier to use a combination of taxis, rideshares and public transport to get around town. How to file a MetroCard claim You can complete this form, but know that many claims can be filed online. . Call 511 and follow the prompts get to the Balance Protection Program. You dont need an online account to use a metroCARD. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. Use the service finder to locate a metroCARD agent near you. If youve already got an online metroCARD Adelaide account, you can login here (the metroCARD account screen will open in a new window): You must validate your metroCARD every time you get on a bus, train or tram (unless you are catching a free bus or tram service), or when you go through train station barrier gates. "campaignIntegrationUrl": "/bin/create/recipient", If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Your card is protected against loss or theft as long as you bought it with a credit or debit card at a MetroCard ticket machine. 78 gringoesai 1 yr. ago Say you are from interstate and had no idea. the MetroCard, MetroCard Vending Machine Receipt or Select Bus Service (SBS) Receipt is received by the MetroCard Customer Claims center: . You can watchonline video tutorials about how to validate when boarding public transport. $8.86 per day remaining on your 7-Day Express Bus Plus card. visit us at the InfoCentre Adelaide Railway Centre. We use cookies on this site to enhance your user experience. You can order a replacement card by: Logging into your online account if you have previously registered. Sadly, the way the key structure (there are about 4 keys) is set up, there is no key that will let you access the card value in a read-only fashion. Due to overwhelmingly positive response from trial users, it was launched in November 2012.[1]. Any value on your card when its lost or stolen is not refundable. Metrocard-only validators have been installed alongside the dual-purpose validators on the 3000 class railcars and the Alstom Citadis trams and at secondary doors on the larger O-Bahn buses. You ride because you have somewhere you need to go. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. With free trams and buses within the city centre, getting around Adelaide is quick and easy. 130 Livingston Street Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. Choose a travel card from the list. Call 511 and follow the prompts get to the Balance Protection Program. The value on Go-To Cards and passes cannot be refunded or redeemed for cash. Version 2.3.0.0 You can also check the balance remaining on your card and check transaction histories after you log in. }, {"PageInfo":{"template":"","component":"PageInfo","jcrCreated":"Thu Jan 19 12:08:26 AEDT 2023","jcrCreatedBy":"","lastModifiedBy":"","lastModified":"Thu Jan 19 12:07:19 AEDT 2023","contentType":""},"Hero":{"component":"Hero","subTitle":"","title":"Getting around Adelaide","playerId":"default"}}, If you choose a regular metroCARD, youll need to load it with some money to cover your fares. Copyright2020. There are several options for reaching the city from the airport. On-board vending machines accept credit/debit cards and coins. You'll need to supply us with the number of the credit or debit card you used. If your card is lost or stolen, you have two options: You'll need to supply us with the number of the credit or debit card you used. We no longer support this browser, so parts of the site might not work as you expect them to. ), Everything you need to know about fares and tolls in New York. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: You can recharge your Seniors Card with a credit card or you can set up auto-recharge. If you have auto recharge setup on a metroCARD, cancel that, too. You cant transfer or get a refund for time left on an unlimited-ride card. The system is managed by Adelaide Metro and is usable on their bus, train and tram services. Passengers could trade their existing Multitrip Metrotickets in for Metrocard trips. Please don't include any of your personal information in this box. Both validators feature indicator lights and an LCD display showing information to users such as ticket type, debited value and credit balance (if any), and errors. We can only transfer balances to/from registered metroCARDs (unless it is a faulty card) and you need to be the registered account holder. International seniors are not eligible for any concessions. Metrocard is a contactless smartcard ticketing system for public transport services in the Adelaide city and suburbs in South Australia. You can order replacement Metrocards online. These details will be saved and used for all future Auto recharge triggers. The GO in GO Ticket stands for General Order, which is what we call our plans for work and alternative service. J1 and J2 buses run from the airport to the city approximately every 30 minutes. Apply for a metroCard mobility pass to travel on Adelaide Metro bus, train and tram services free of charge. "custAction": "event2" [4] It was announced that, as part of the Tea Tree Plaza Interchange park & ride upgrade, Metrocard users would be able to use their Metrocard to pay for parking. The Seniors Card South Australia website is licensed under aCreative Commons Attribution 3.0 Australia Licence. If you wait, you'll lose money for those days you weren't using the card because you will only be refunded from the time you placed your claim through the end of the month (or week, depending). At a Mobile Sales Bus or Van See the schedule for our buses and vans. You need to order a replacement card before blocking the lost one. "validationUrl": "/bin/ta/postauth", Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, refunds at the Adelaide Metro InfoCentre will be in cash only, refunds and credit transfers require the Seniors Card member to be present or available via phone, if you have less than $5 credit, the refund or credit transfer will need to be completed at the Adelaide Metro InfoCentre, credit, and a recent validation, will still be required on Seniors Cards to access the discounted parking at the, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). Thanks for your feedbackWe use what you tell us to help improve the website. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. Insert your reduced-fare card into the MetroCard machine in stations. This is your best option. Check eligibility if you haven't already done so. You can choose the value of your auto recharge. South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. Located on every train and tram is a vending machine used for the purchase of single trip and day trip tickets. You dont need to validate your metroCARD when you leave a vehicle. Replacement plans soon fell through and the original equipment remained in use until 2012. Adelaide is served by three major taxi companies: Independent taxis, Suburban taxis and 13cabs (Yellow Cabs). Our pledge is to provide you with good service and, when service is not good, we strive to help you every step of the way. Whether Pay-Per-Ride or Unlimited Ride, every MetroCard has an expiration date. Heres how to get around Adelaide with ease. Please tell us what you were trying to do and why this page was unhelpful. There are other services to Glenelg, West Lakes Centre, and Marion Centre Interchanges.You will need a standardMetroticket or metroCARD to board the bus. Simply present your Seniors Card and pay by cash, credit or debit card. Public buses are an easy way to get from Adelaide Airport to the city. APPLICATION FOR MOBILITY PASS metroCARD Special Pass. Taking a sightseeing cruise on Adelaides rivers is a great way to see the city. Login and let us know what needs to be updated on our Adelaide Metro metrocard machine listing, or email us on support@studentvip.com.au. We recommend updating your browser to the latest version. However, having one means you can: Call the Adelaide Metro InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station to: If you dont want an online account but still want to register your metroCARD for the security and management benefits, call our InfoLine on 1300311108 or visit the InfoCentre at the Adelaide Railway Station for help. Improve this listing. If your Metrocard was registered with us, we can transfer any remaining credit from your old card onto the new one. Youll find taxi ranks and rideshare pick-up areas at the front of each terminal simply follow the signage. On trains, trams and O-Bahn buses, you can get on at any door. Tap Continue. We can only track, cancel or replace registered metroCARDS. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. If you dont pay by the due date, we will cancel the auto recharge and, potentially, your metroCARD. Everything you need to know about fares and tolls in New York, Problem with a MetroCard? Visit adelaidemetro.com.au or call 1300 311 108. Please tell us how this page helped you. Tourism Australia makes no representations whatsoever about any other websites which you may access through its websites such as australia.com. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. There are several options for reaching the city from the airport. Adelaides rail network is a great way to visit attractions outside of the city centre. If you have auto recharge setup on a metroCARD, cancel that, too. This website is licensed under a Creative Commons [3], In 2013, it was announced that Metrocards would be able to be used to access secure bike cages, at railway stations fitted with the necessary equipment, for an annual fee. Don't include any personal information.If you need a response, send an enquiry instead. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Going to the Metroinfo counter at the Bus Interchange, corner Lichfield St and Colombo St. Open 9am to 5:30pm Monday - Friday, and 9am . Many hotels and attractions in South Australia, including surrounding areas such as Adelaide Hills, are also accessible. You can also book a taxi by phoning individual companies, downloading their apps or using the, Cruise the River Torrens through the city centre on the charming river boat. Other Metro agents cannot issue replacement cards or transfer balances. Visit new.mta.info/farehelp. Remember, we can't respond to what you've written here. If your auto recharge fails (e.g. Please note your metroCARD account updates overnight, which means any recharges you buy or trips you do in one day won't display in your account until the next day. If you have questions about the Seniors Card program, including how to use it on public transport, see our frequently asked questions. Just give us a call on03 366 88 55 or emailMetro@ecan.govt.nz. Instructional videos on Adelaide's new smartcard ticketing system, metrocard.Damian explains how to validate your metrocard or metroticket using the 2 types . Yellow validator machines are located inside the doors of all vehicles. Either: call our InfoLine on 1300 311 108 visit us at the InfoCentre Adelaide Railway Centre. You need to validate the metroCARD within 3 months of buying a recharge. -&. If you have a VISA or Mastercard, you can top up your metroCARD balance automatically when it drops below $5 (for a regular metroCARD), or below $3 (for student, concession or Seniors Card metroCARDs). We can only track, cancel or replace registered metroCARDS. Thanks for contributing - your feedback helps us improve this website. How should we update you? If you need to order tickets for more than one Seniors Card member, you must submit one form per person. You have two years from the expiration date to transfer any remaining money to a new card. SMS SMS "screenSet": "Aus-V3-RegistrationLogin", Cradle Mountain-Lake St Clair National Park, Experiences that will make you feel like an Aussie. !ZAq+"KUGKKu-NBR]FnC.zm!f?[N?'`tK;H'H2O" X;"8nt@^q?x}$5!k^+IEL J|7DVN7pH{r@5k%7/ PK ! Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. Brooklyn, NY 11201. For more information about visiting Adelaide, visit the Adelaide Metro website. Rates are indicative based on the minimum and maximum available prices of products and services. Copyright 2023. For more information about visiting Adelaide, visit the Adelaide Metro website. You will only need to add credit ($) to your Seniors Card if you want to access the discounted parking at the Tea Tree Plaza Park n Ride. If you have an account and forget your password, you can reset it online. The original ticketing system was based on the Crouzet system and was provided by Affiliated Computer Services. "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", Most major ridesharing platforms operate in Adelaide, including Uber, Ola and DiDi, as well as local operator GoCatch. To validate your metroCARD, hold it in front of the validator (or the mark on barrier gates), and wait for the solid green light and/or high-pitched sound that tells you it has worked. From December 2014, validators no longer accepted Multitrip tickets, however users could continue to convert them to Metrocard Trips until 28 February 2015. We do our best to get service moving again or to give you options to take another train or bus. Adelaide public transport information is also integrated into Google Maps. (Adult men can use the service if they need to transport a child who requires an approved child safety seat.). "screenSet": "Aus-V3-RegistrationLogin", This excludes National Seniors Card, Seniors Business Discount Card and New Zealand SuperGold Card. Copyright 2023, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/adelaide-metro-buses-trains-and-trams, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. Related information metroCARD conditions of use (PDF, 349 KB) Seniors Card How to catch a bus, train or tram Passenger behaviour and safety Public transport apps You can apply for a Seniors Card online or call the Seniors Unit on 1800 819 961 for more information. Tram, Adelaide, South Australia South Australian Tourism Commission. The MTA deactivates your current MetroCard and mails you a new one, which may potentially take four weeks to reach you. Document #: 9213000 Version: 5Page 1 of 4. for members of your family or business), recharge any metroCARDs registered to your account, buy 14-day and 28-day passes for metroCARDs registered to your account, set up, manage or deactivate automatic recharges, update your personal details with us (except your account name), such as your password, credit card, email and phone number. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Phone: 1300 311 108 (metropolitan customers)Phone: 1800 182 160 (regional customers)TTY: 8303 0844Lines are open 7:00 am to 8:00 pm, 7 days a week, North Terrace, AdelaideMonday to Sunday 7:00 am to 8:00 pmSelected special event days 7:00 am to 12:15 amView location map. Please travel to the Adelaide Metro InfoCentre for your refund, at a time that is convenient for you. In Australia, airlines, trains, buses and ferries have accessible options for people using mobility devices, as well as services for hearing and vision impaired travellers. Adelaide Metro offers some free public transport services within the city centre. Here's how to transfer a balance from an expired card, plus other ways to address common issues. If not, you can print this form (or get one from a station agent) and mail it to us here: If you believe that you were incorrectly charged by an OMNY reader, you can dispute a charge in a couple of ways: Our goal every day is to give you the best service possible and, when something goes wrong, to fix the problem as quickly as we can. Registering your Metrocard means: If you have an online account, you canloginand block your lost Metrocard. We provide a Balance Protection Program for 30-Day Unlimited Ride and 7-Day Express Bus Plus MetroCard. From Adelaide Railway Station, you can catch the Outer Harbor line train to reach destinations such as historic Port Adelaide and the beachside suburb of Semaphore. Single and day-trip tickets continue to be sold as Edmondson-sized magnetic stripe Metrotickets. The expiration date is usually about one year from the date of purchase. A similar version of the vending machines is located at several of the city tram stops, the Adelaide Metro InfoCentres, and some major interchanges that will only recharge Metrocards and accept EFTPOS payments. Refill it the way you normally would. Make the most of your time in Adelaide with a guided driving tour, such as Adelaide Sightseeings Adelaide City Highlights tour. Replacement card Use Seniors Card member online services to request a replacement Seniors Card. The journey from the airport to the city takes around 15 minutes. This website is licensed under a Creative Commons That said, your first claim of a lost or stolen card will be refunded at the pro-rated price for free! Tourism Australia does not endorse or accept any responsibility for the use of websites which are owned or operated by third parties and makes no representation or warranty in relation to the standard, class or fitness for purpose of any services, nor does it endorse or in any respect warrant any products or services by virtue of any information, material or content linked from or to this site. You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $4.04 per day remaining on your 30-Day card and $8.50 per day remaining on your 7-Day Express Bus Plus card. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. When you buy a new card, you may also need to pay a bit extra to top up your balance to the nearest $5. To access your metroCARD account on the Adelaide Metro website, you need to have a login and password. Adelaide metroCARD top ups are in $5 blocks, up to $200. People who receive certain payments from Centrelink can apply. Your Seniors Card is ready to use on public transport as soon as you receive it. You can use a metroCARD to pay for this airport service. Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. If the recharge is completed before 9.00 pm, it will generally be available on your Seniors Card when you use it the next morning. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. Information on listed products and services, including Covid-safe accreditations, are provided by the third-party operator on their website or as published on Australian Tourism Data Warehouse where applicable. Find more information about getting help with MetroCard problems. You will need a standard Metroticket or metroCARD to board the bus. We recommend registering your metroCARD with us and setting up an online account to make managing and recharging your metroCARD easier, and to protect your balance if your metroCARD is lost or stolen. some basic information about the deceased, such as their name and phone number. "login": { The date is located at the upper left corner on the back of the card. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. If you need to add an email address to your Seniors Card account, please contact the Seniors Unit on 1800 819 961. Passengers paying using a debit or credit card interact with the PIN pad located towards the centre to process payment. "startScreen": "aus-link-account" 2 Follow the onscreen steps to confirm your purchase and add your travel card. Recharge your Seniors Card online by logging into your metroCARD account on the Adelaide Metro website: visit www.adelaidemetro.com.au/seniors click on 'Manage metroCARD' enter your personal account details. Adelaide has an extensive public transport system of buses, trains and trams. Lost or stolen 7-Day Express Bus Plus or 30-day cards purchased with credit or debit should be reported immediately by calling 718-330-1234 or 511 or Each Metrocard has its own unique number that, once registered, is unique to your account. mailed in. If you need help with something in person, you can book a time to come to our Customer Service Center. If your metroCARD Special Pass is lost or stolen, or fails to validate, a replacement can be obtained free of charge by attending an . If you dont use a metroCARD with auto recharge on it for 12 months or more, the auto recharge will get cancelled. Your refund will be credited back to that card. Choose an amount to put on the card and tap Add Money. Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. $8.86 per day remaining on your 7-Day Express Bus Plus card. "resetPassword": { Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. If you have lost or left an item or Metrocard on the bus or ferry, please contact the operator of the service you were on. Find out more about discounted travel with a Visitor pass. Scroll down and tap Add Card. Treat it like cash. If you are unable to travel into the city, please call the Adelaide Metro InfoLine on 1300 311 108 for assistance (7am-8pm, daily). discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). In line with the metroCARD terms and conditions (PDF, 349 KB), metroCARD and associated products and services are non-refundable, unless you are a South Australian Seniors Card holder or an authorised representative of a deceased registered metroCARD holder. If you dont have an OMNY account, heres where you can. To set up an online account, you need an email address. "homePagePath": "/content/australia/en.html", Once you have logged in for the first time, you should change your password. enjoy your metrocard. Your Seniors Card is part of Adelaide's metroCARD public transport electronic ticketing system which is operational on all buses, trains and trams. Trains are equipped with ramps at the front-most entrance to enable wheelchair passengers to board. "custEvent": "FYASignUp", A customer service representative will assist with processing a refund. To replace a MetroCard by phone, dial 511, say "MTA," "Subway and buses," and follow the prompts. How should we update you? New passwords need to be between 8 and 16 characters long. When you validate your metroCARD on-board a bus, train or tram, or at barrier gates, the validator will flash both green and yellow lights to show it has auto recharged the metroCARD, and will display the new balance on the screen. "startScreen": "gigya-update-profile-screen" We can't respond to what you write here but you can contact us instead if you'd like a response. What irks me is can no longer buy a ticket from the bus driver, no metro card, no ride.
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