The manufacturer determines if the item will be replaced or repaired, CPAP.com cannot supersede the manufacturers decision. Please help me to stop this unfair hassle. On moving to New York we had to switch to Lincare for her oxygen needs. Cathy has had issues with both my husband and myself from day 1 when things were good and we both stared with Lincare. We use cookies to understand how users engage with our website. For residents with chronic breathing disorders, our disease management programs may help them achieve a higher health-related quality of life. Beyond Frustrating. I got covid. It wasn't until my doctor called Lincare that the folks at Lincare were willing to believe me and give me a new elbow and new hose. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. 19387 US Highway 19 N, Clearwater, FL 33764-3102. We Earn Our Patients' Trust. Empty the tanks. And as I told Cathy I do once again have insurance. If I could give zero or minus I would. To avoid this, we make every effort to help you be sure of the sizes and features of all items prior to purchase. Durable medical equipment (DME) refers to any device or supply prescribed by a health care provider for long-term or everyday use in the home. Michell W was very helpful of obtaining my new mask and contacted me about the process when I will be receiving my full equipment,. Have been doing business with this branch for the past 2 years. i tried vacuum and cleaner in vents but not sure. They were supposed to warn me, but all these months they continued to send me these supplies! He also collects a co-pay for the insurance I have and there isn't one. CPAP.com will not be able to offer an exchange or refund for a product under recall. Get our best discounts and deals from our emails! we recieved it after 3 weeks of me calling the office. Strive to make a difference in every patients life - every day. Had used the local office with success many times before Lincare . Unfortunately with Covered California choices are limited and the insurance world has become very people unfriendly. CPAP.com does not offer a 30 day risk free option on all products. When called to ask about it, got hung up on TWICE after waiting a half hour. I would absolutely recommend AGAINST doing business with this company (and to top it all off, most of their customer care and billing staff are rude, obnoxious, and disrespectful, and they don't ever return any promised phone calls). So when I got in my car I called them back ( I am on oxygen 24/7). Our PT/INR at-home testing allows Warfarin patients to monitor their blood anticoagulation levels at home. Yes i have a question. Copyright 1999-2023 US Expediters, Inc. All Rights Reserved. Care Check is a complimentary service that leverages education and early intervention to slow the progression of COPD. The 30 day risk free policy is designed to allow you to try out masks per manufacturer specifications and acceptable usage. PAP treatment can help you breathe more easily during sleep, and can help eliminate snoring. but is solely provided for additional information. Give me a break! We reserve the right to refuse to extend the 30 day risk free option to anyone we judge to be abusing it. (Long story) But he made it clear that he did not care about my husband's health. Why not have zero Stars because they don't even deserve one. While you may find the information provided on this site helpful, please understand that it is not in any way intended to replace the advice of a physician or medical professional. The first machine they bought they took back right away as it Share your photos and videos with others to prove the truth of your words. It was definintely LINCARE. What is the return policy for PAP supplies? Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. Other devices may have "smart" capabilities that enable the device supplier to automatically collect your usage data for insurance submission. As always, please call us, email, text or chat if you have any doubt or question about your order before it ships. but is solely provided for additional information. Have been on hold for four (4) hours over several days with no resolution to my problem. Now we have to have a camera with us when we have any contact with anyone with the company. Lincare did EXACTLY THE SAME THING TO ME last year. It usually takes 7-10 business days to receive your refund check via mail. She was courteous, professional and above all incredible. And I had to use bottles till they picked up more the next day Finally we ended up calling the police on one of the drivers. I didn't notice until they sent me a bill for several hundred dollars (without any explanation, itemized invoice, or any references at all just a pink-colored form letter to "pay the delinquent account". To just let people hang there does not go along with your Own Mission Statement with standards of excellence and care. ( REALLY ) you provide oxygen supplies I think that it would have been some thing that can't be put off so I stayed up all night because a bottle will not last all night and didn't feel like putting my daughter thru another death within 2 weeks. Not only the lack of observance in medical care, but also the lack of common sense one must possess to remove her ability to connect to oxygen. ID it said it couldn't find my account. Returns 65. CPAP.com will honor all 30 day risk free options but reserves the right to add or remove the 30 day risk free option from any product at any time. 2014 Omnis Health images used with permission. They charged me $110.00 for a single nasal pillow for my CPAP mask. Then this one driver came and made off with all of my husband's supplies and only left half of what he needed. There must be no competent management. My advice to othersGo to any other supplier for your CPAP supplies. Welcome to the Lincare Patient Portal! Thanks, Milena Alexander, Issaquah WA Should you have any other questions, please contact me at [protected]. You may also need to remove the regulator. LinCare has a rating of 1.46 stars from 686 reviews, indicating that most customers are generally dissatisfied with their purchases. How often should a concertrator for home use be cleaned and how? All of our rants and raves are exactly that, rants and raves. If the patient does not have a secondary insurance then they are responsible for the other 20%. Headquarters. This time I was told to make sure the hose was pushed all the way on. Contact our PAP supply department at 888-544-2715 for a return label to mail back the supplies. This is messing up people healthcare! In February the hose kept coming off the elbow at the mask or the elbow would come out. Why are they billing when all cost is covered by medicare and secondary insurance bc/bs? They would not deliver until I paid up front, so of course I did. Despite me having good insurance, I've decided to not go through it regarding my bipap machine. WA state. Have new supplier picked out need medicare to accept the change. i have recently been able to pay my bill on line but would like to be able to get my billing and payment history. If your respiratory condition has you struggling to keep your lungs clear, HFCWO may be an effective treatment you can do from home. Lincare has succeeded in upholding their bad reputation. Living with speech disorders can be isolating, which is why we are committed to helping you gain the power to communicate and connect. I received a CPAP machine rental from the Lincare office in West Springfield, MA in January 2016. Home oxygen therapy is a treatment that provides supplemental or extra oxygen, it treats chronic respiratory conditions. I am not telling you this for sympathy or anything like that only in hopes to understand the situation. Interest paid to the financing company can not be refunded. Now, 29 days later, they discover they need a yet another form signed before I can have service. We pride ourselves on building one-on-one relationships and working with you to develop a treatment plan that fits your health needs and schedule. Does lincare accept united healthcare insurance? This includes a variety of products and devices, such as wheelchairs, nebulizers, ventilators, and CPAP machines. Depending on the device and its features, you may need to record your usage. . (Depending on the circumstances of your return a nominal shipping and handling charge may be required.) My husband Brian just got Medicare on Dec. 1, 2015 he called Crystal at the Reading, Pa office to order his supplies when she told him that he needed to see the Respiratory Dr. On March 16, 2016 we seen Dr Mariglio in Wyomissing, Pa He put a request in for a new machine and new supplies because my husband told him how he has to TAPE his mask and hose together for 3 months now while he waited to get insurance. Changed co. Hope this one is better. and. Lincare has been providing my oxygen needs for years now an I can't say enough good things about them. If you have additional questions about our site, please consult our User Agreement for more information. This icon indicates that you are leaving the Company's website. If you are interested in receiving your CPAP supplies from Lincare, give us a call today. But Optigen made a mistake and listed my secondary as primary, and listed "customer pay" as secondary. I'm afraid the only decent comment I may offer of this location (4405 Stewart Ave SUITE B, Wausau, WI 54401) is for the on-site therapist, Jamie. Avoid Lincare at all costs - their fulfillment and billing practices are the worst in the industry. When you join Lincare, you aren't just working a jobyou're helping improve our patients' overall quality of life. That really inspired confidence in them! That's why Lincare provides a variety of oxygen products and delivery methods tailored to serve your individual needs, lifestyle, and treatment goals. He goes back to see Dr. Mariglio May 6, 2016 for a follow up and he is still not using the machine ! Recently, I spoke with Barb Bly, my account representative who agreed that it was a mistake because the manager didn't send the pickup ticket to the Pay Department. As of right now my husband is receiving supplies from your company and I do not want this Cathy to do something to ruin things for him or to treat him rudely or badly. I am on a fixed income, & the total remaining bill was higher than I could pay in one lump sum, so I decided it would be reasonable to pay it in three installments. An important aspect in defining the use of durable medical equipment is that the devices or supplies are intended for "extended or everyday use". And I'm on hold for 45 minutes In addition to the standard usage requirements, some insurers, including Medicare, require periodic visits to your practitioner to confirm the effectiveness and ongoing necessity of your treatment. No material from this page or any LincareCPAP webpage may be copied, reproduced, republished, uploaded, transmitted, or distributed in any way, except where permitted under a written agreement with LincareCPAP. I called Lincare and Cindy told me "patients usually figure out where to position the CPAP machine so this doesn't happen. What kind of service is that? Submit a complaint and get your issue resolved. I don't know what the problem but I went to American Home Patient on November 6th to transfer my supplies to them. lincare has gone from the best to the worst. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. No call. CPAP.com is a family owned and operated business dedicated to providing Sleep Apnea equipment to those who need sleep therapy. The CPAP.com Return Policy governs all items purchased without a 30 day risk free option. Electronic Prescriptions and Electronic Ordering, RX Unit of Measure Quantity Conversion Chart. Please talk to your insurance company and medicare provider. Supplies didn't arrive on time, and worse, Lincare will double and triple bill you for the same service; they bill your insurance plan and if the plan doesn't pay immediately, Lincare will write you that your account is past due and if you don't pay within 10 days, they will send you to a collections agency. My husband is not sleeping well because of not having a right machine and supplies . The coordination of manufacturer product recalls are the responsibility of both the manufacturer and the customer. It converts to purchase after that. Centralize your patient forms and documents, including Assignment of Benefits (AOB), financial hardship, disclosure and consent form (DCF), and more. BBB File Opened: 8/9/1994. Been trying to call them to get a status update on my machine that was supposed to be ordered almost two months ago. We tailor our pediatric treatments, whether they need respiratory therapy, enteral feeding pumps and supplies, apnea monitors and more. I just can't stand Lincare, and they're the only game in town. http://srivari.org/. I called Lincare and spoke with Michelle and she started giving me excuses from its the home office to they did not see it and whatever else. I have to order my own Canula now because they said they can't order them anymore. Our refund and return policy template is free and helps businesses like yours display a comprehensive, easy-to-read policy in just a few clicks. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Lincare Holdings. Remote Connected Care is a telehealth service that helps physicians identify patient health problems earlier. Depending on your medical need, you may be covered for equipment rentaland you may even have the option to purchase the equipment. Called them on3/7/16 told them my machine was screaming and needed someone to come out and look at it. i am waiting for a call back from you this morning to become a new customer for a c-pap machine. My mom has several severe medical conditions and requires oxygen to live. For larger orders: normally, can range from 48 - 72 ours or longer if production is required. Our PT/INR at-home testing allows patients taking Warfarin to monitor their blood anticoagulation levels weekly at home. By exiting our site and going to an affiliate site you are acknowledging these services/products are not provided by Lincare and will not be covered by insurance. Lincare Pharmacy Services delivers your medications straight to your home when you need them. Not only is her desk always a wreck, seemingly always strewn with Over the last 3 months I have been having trouble getting my billing correct with Lincare in Lufkin Texas. Totally exasperating! Lincare will deny they have doctors rx to change pressure put you on hold for 30 min pick up take your personal info put you back on hold for 5 min, then disconnect and never return the call. This continued to happen so I went to Lincare. I do not want this Cathy person to know my personal issue or want I went through. Three weeks passed and I still hadn't received any supplies. However, due to the cost of DME, many insurers take extra steps to ensure patients meet health insurance coverage requirements which may include patients using the devices correctly and regularly, as prescribed by their practitioner.